Terms and Conditions
• The Contract shall exist between Kennington Upholstery Ltd and the client.
• The contract will include those instructions written into the contract only.
• Our quote valid for 1 month.
1. Any additional instructions must be confirmed in writing and a price agreed for the additional work and materials before the work can proceed. Additional work, which may not be apparent when the estimate was provided, will be advised to the client on discovery, and a course of
action agreed. This includes frame repairs, which are hidden by upholstery.
2. Kennington Upholstery endeavour to deliver items forming part of this contract at the specified time, my obligation however, is to deliver on time providing that the materials to complete the work are available at the time the work is to be undertaken. We will keep the client informed at all times of supply problems, or other factors, which can affect delivery times.
3. All old covers (fabric or leather) will be removed prior to upholstery, these covers will be discarded unless the client advises that they are to be returned, and this advice must be written into the order.
4. All new fillings applied to furniture manufactured after 1950 will be following the Furniture and Furnishings (Fire) (Safety) Regulations1988. All new covering fabric supplied by us will comply with the regulations apart from covers which contain 80% natural fibres, when it is
acceptable to use an interlinear which complies with the regulations. Furniture manufactured prior to 1950 does not come within the scope of the 1988 Regulations regarding filling or cover.
5. Regarding the client’s own material: When a client supplies his/her own materials, it is their responsibility to ensure that the fabric is suitable for the purpose for which they intend to use it and that it complies with the relevant regulations in force regarding Fire and Safety (as described in clause 4).
6. Kennington Upholstery Team will do their best to advise customers of the suitability of fabrics, whether supplied from the fabric brands that we deal with or not, covering fabric supplied by the client is at their own risk. Shortage of covering fabric supplied by the client is the client’s responsibility and not ours.
7. Printed and woven fabrics: Where printed and woven fabrics will not pattern match accurately, we will inform you for further instructions.
8. Fabrics sent direct to us must have the clients name clearly marked on the delivery note so we can check, on your behalf, that we have received the correct fabric.
9. Please request fabric companies to roll all fabric on tubes, with no more than one fabric per tube. One continuous length of fabric should be used unless an extra amount is considered for pattern matching. We will do our best to remove creases, but this cannot be guaranteed.
10.Kennington Upholstery cannot be held responsible for fabric flaws. If we cannot cut around them, you will be notified.
11.Any problems with an order, whether your (the client) fault or ours must be brought to our attention within seven days of receipt of the order. There after charges will be made for any corrections. KUL will not be held responsible for charges if you have another company make
corrections – you will still be responsible for the original bill. Charges will be made to corrections that are not our fault.
12.Kennington Upholstery Ltd reserve the right to apply a minimum of £50.00 charge to repair
accidental damage not caused by ourselves.
13.Insurance Claims: We undertake all work on behalf of the client named overleaf. However, it is they who are responsible for the payment of the account. In the case of insurance companies and insurance work, we will undertake the work on the clear understanding that the account will be paid by the client named overleaf, when the account becomes due as described in clause 19.
14.Where the work is undertaken is in relation to an insurance claim. A 100% payment of materials and 100% payment of labour on acceptance of the estimate will be payable by the client unless an agreement exists between us and the insurers to pay the account directly.
15.Furniture and material delivery or collection from/to KUL workshop must be agreed with the team in advance and in writing so that the team book it according to the work schedule and the available space otherwise it won’t be accepted even it a small roll fabric of 1 meter.
16- Customer visiting.
If you planned to visit us to talk about the job or visiting the fabric library to decide the material need to let us know in advance so that the team put your meeting in the schedule to make sure someone available to help you. After the meeting we send you a report about what has been discussed/decided during the meeting.
17.Rush orders will incur a surcharge of 20%
18.Carriage charges extra; We don’t have 100% responsibility for the van driver in case any damage on the delivery after we finish the job (the delivery company has its own insurance); however, we must discuss how is that happen, and we fix it for free if it is small damage to
avoid any misunderstanding and to keep our customers happy.
19.Holiday cut off dates: Orders and fabrics must be received by 15thDecember for preChristmas Delivery.
20. If we mention the job can be finish on specific day than it can be few days before or after couldn’t be 100% guarantee.
21. If the item left in our workshop and the customer does not respond for 3 weeks than we charge the storage for the item £25 to £35 pound a day can be up to £40 depends how big is the item and how much space.
22.. Any issue, problem, damage, or not happy with the job must be reported immediately after receiving it (before the item has been used) within 7 days maximum, however we still can help and advice with complain that reported after the item has been used or after the above time and
fix the small issue, but charges will apply to fix big issues.
23.. Any fabric leftover will be delivered with the furniture after the job has been done. If you are between person (Agents / interior designer /designer / companies) and you would like the fabric to be delivered to you/somewhere else than you should mention that and pay extra for
this delivery. You can also request not have it back.
24.Complaints will be dealt with as quickly as possible and successful resolution of the same will be our prime objective. Complaints, which cannot be resolved by us, may be referred to The Association of Master Upholsterers, who will arbitrate and suggest a course of action, which is acceptable to both parties. The Association may charge a fee for this service.www.upholsterers.co.uk
25.Payment terms: The material invoice must be paid upfront to order the material and pay the fabric/ leather supplier.
The labour invoice: _ We required full payment for labour invoices that under £ 3600. For invoice over £ 3600 we required half payment upfront and when the job has been completed, we confirm with photos to make the last payment before the delivery date.(KUL DONOT DELIVER UNPAID JOB).
26-It is the Client responsibility to check the invoice info correct before making the payment.
Need to check the below: _
You details, Address, Fabric/leather name and code + the colour code , Check the material quantity.
Check the total amount of the invoice. Mention the invoice number with the payment details as reference
27. Cancelling the service (cancelling the order).
Both parties (KUL or their client’s) have the right to cancel the order and return the invoice payment that has been made.
If the job already started can agree both together about how much job has been done and how much to charge or how much to refund.
28. It is the client’s responsibility to ensure the furniture can fit in to their property, Kennington Upholstery Ltd will not be held responsible if it does not fit into your premises.